Customer support

Contact

Questions about your order or the grinder? Send us a message with the form and we'll reply by email within 1–2 business days.

For order questions, please include your order number.

  • Reply within 1–2 business daysWe answer every message by email.
  • Order questionsInclude your order number so we can find it right away.
  • Damaged or not working?Tell us what happened. We'll ask for a photo or short video and sort it out.

We'll only use your email to reply to your message. See our privacy policy.

Shop with confidence

Secure checkoutPayments are processed through Shopify's encrypted checkout.
Free tracked shippingTo US street addresses. Most orders arrive in 7–14 days.
30-day promiseNot right for your pet? Contact us within 30 days of delivery.
Real supportSend us a message. We reply within 1–2 business days.

Payment methods we accept

American Express Apple Pay Google Pay KlarnaMaestroMastercard PayPalShop Pay Union PayVisa